Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.
As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.
- Are you a “green” company?
- At what resolution should I save my photos and graphics?
- How do I go about getting an estimate from you?
- How long does it take for you to complete my order?
- Tips on file format setups
- Tips on how to save your design files
- What file format should I use when submitting my electronic document for printing?
- What forms of payment do you accept?
- What is a proof and why is it important that I look at it?
- What is the Pantone Matching System?
- What type of products and services do you provide?
- Why do the printed colors look different from the colors on my screen?
Are you a “green” company?
Absolutely! We take very seriously our role in preserving the environment and integrate numerous green practices into our daily operations. For more information click here: Thinking Green!
At what resolution should I save my photos and graphics?
Resolution should be set to 150 dpi at full size.
Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.
Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives.
How long does it take for you to complete my order?
This varies depending on the type of project we are producing for you. Some jobs can be produced in minutes and others may take days depending on the complexity or simplicity of the job. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your most stringent demands.
Tips on file format setups
Many layout programs have collecting or packaging functions that will automatically collect your document, fonts, all art including and a report. When possible, it is recommended to use these functions because without any or all of these elements we will be unable to print your graphic.
• Enclose all screen fonts and printer fonts
• Include all placed images
• Make sure your files are set with proper bleed, trim and safety areas.
BLEED: All art trimming off the edge MUST be pulled out 1/8” beyond the trim line
TRIM: This is the guideline where the card will be cut
SAFETY: All art and text within this safety area will assure that nothing will be trimmed off during the cutting process. A 1/4” guide in from the trim should work fine.
Tips on how to save your design files
Make them print ready and acceptable for us to print.
• Convert all fonts to outlines or attach all fonts
• Build file at 150 dpi at final size
• Place all guidelines on a separate layer
• Flatten artwork
• Include all PMS spot colors, if necessary
• Include all support and linked files
• Provide a lo-res PDF or screenshot to ensure proper placement
• Zip or Stuff all artwork
What file format should I use when submitting my electronic document for printing?
PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.
What forms of payment do you accept?
We accept a company check and all major credit cards. We can also set up a business account for you, as well. Contact us for details.
What is a proof and why is it important that I look at it?
In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.
What is the Pantone Matching System?
The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.
Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Section of our website.
Why do the printed colors look different from the colors on my screen?
In short, printers and monitors produce colors in different ways.
Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.
When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.